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East Residence Hall Update
On February 9, 2026, a burst sprinkler pipe on the 10th floor of East Residence Hall caused significant water damage, requiring temporary closure of the building to ensure the safety of our students and compliance with city and state inspection standards.
Since the incident, UMass Boston has been working closely with the property operator, Capstone On-Campus Management (COCM), and the property owner, Provident, as well as city and state officials, to assess building systems, conduct remediation, and develop a safe and structured plan for re-occupancy.
This page serves as the central source of information regarding the East Residence Hall closure, including frequently asked questions, ongoing updates, and a complete archive of communications shared with students and the campus community.
We are committed to transparency and will continue updating this page as new information becomes available.
Student & Community Messages
Friday, February 20
Thursday, February 19
- 7:30 p.m. East Residence Hall – Housing Transition & Re-Occupancy Update
- 7:30 p.m. Important Long-Term Housing Announcement
Wednesday, February 18
Sunday, February 15
Friday, February 13
- 2:30 p.m. Campus Update – East Residence Hall Remediation and Next Steps
- 11 a.m. Move-Out Support & Resources for East Res Hall Residents of Impacted Rooms
- 9 a.m. Email to Non-Damaged Room Residents & Families re: Building Testing
Thursday, February 12
- 8 p.m. Email to East residents, parents and families re: High Impact Rooms
- 9 a.m. Email to students at DoubleTree hotel re: shuttle transportation and parking
Wednesday, February 11
- 6:50 p.m. Email to East, West and parents/families re: retrieval times, mail pick up
- 5:30 p.m. Email to East Residents re: Parking & Transportation
- 2:20 p.m. Email to East, West and parents/families re: retrieval times, mail pick up
- 11:23 a.m. Email to East residents re: Coordinated Room Access for Essential Item Retrieval
Tuesday, February 10
- 7:08 p.m. Tuesday PM update & dining commons re-opening comms sent to all campus
- 6:27 p.m. East Residential Hall Update – Dining Common Food Service to Open Wednesday
- 5:45 p.m. Email East residents re: Uber for Business to assist you with travel
- 2:30 p.m. Email update to residents re: no Access Today to retrieve belongings
- 11:01 a.m. Email to campus community re: closure of dining commons
- 9:02 a.m. Update email to East Res Hall students notifying of longer duration
Monday, February 9
Frequently Asked Questions
Why did East Residence Hall close?
East Residence Hall closed due to a burst pipe and the need for ongoing remediation work, including repairing the pipe, restoring fire suppression systems, removing excess water, and fully assessing the impact to the building.
Why does East Residence Hall remain closed?
The university is working closely with contractors and city and state officials to determine when upper floors and residential spaces can safely reopen for occupancy.
The East Residence Hall's Dining Commons reopened on Wednesday, February 11, and continues to operate under normal hours. Impacts to residential spaces and timelines for re-entry will be further updated as information becomes available.
Temporary Housing Options
Students who contacted Capstone On-Campus Management (COCM) with housing needs have been relocated to the Charles River Campus / Mount Ida Campus and area hotels. We are also exploring additional housing options, including potential placements closer to campus, and will share updates if those become available. If you need university-provided housing, please contact us at housing@umb.edu or 617-287-6011 so accommodations can be arranged.
When can I return to my room to get personal belongings?
In coordination with city and state inspectors, students have been provided with opportunities to return to their rooms to retrieve essential personal belongings.
Students who need access to their room should contact the Office of Housing and Residential Life at housing@umb.edu or 617-287-6011.
What if I need clothes, toiletries, or other essentials right now?
We have set up a designated area within the East Residence Hall, in the tutoring conference room across the hall from the Dining Commons, where students can pick up essential supplies, including clothing, toiletries, and phone chargers. Staff are available on-site to assist you.
Contact the Office of Housing and Residential Life at housing@umb.edu for more information.
What about transportation?
Temporary Parking Access
For East Hall students who are currently commuting to campus from another location, we are making temporary parking passes available until the East Residence Hall reopens.
- A temporary parking pass has been added to your BeaconCard, allowing access to gated campus parking facilities, including West Garage, Lot D and the Campus Center Garage
- This temporary access will remain active until the East Residence Hall reopens.
MBTA Passes
East Hall students who are transitioning to Emerson College for the remainder of the spring semester will be given an MBTA pass. Passes will be available upon check-in on Sunday, February 22.
What about meals?
The Dining Commons has reopened for meal service and remains on its regular schedule. Any students without a to-go container should alert Dining Commons staff for a replacement.
Dining Commons Food Service access details:
Monday through Friday
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- Breakfast: 7:00 a.m. to 11:00 a.m.
- Lunch: 11:30 a.m. – 2 p.m.
- Dinner: 5:00 p.m. to 8:00 p.m.
Saturday and Sunday
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- Brunch: 10 a.m. – 2 p.m.
- Dinner: 5 p.m. – 7:30 p.m.
Late Night Bites
-
- Monday–Thursday: 8 p.m. – 11:30 p.m.
UMarket
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- Monday–Friday: 2 p.m. – 12 a.m.
- Saturday–Sunday: 8 a.m. – 12 a.m.
Charles River Campus / Mount Ida Campus Food Service
For students housed at the Charles River Campus / Mount Ida Campus there is a dining hall on site open from 7AM – 11PM. Students should present their UMass Boston ID card to gain entry.
How do I get my mail & packages?
All mail and packages have now been sorted and are available for pickup at the main entrance of the East Residence Hall.
Who should I contact if I have questions or urgent needs?
Please continue to monitor your UMass Boston email for updates. For any questions or concerns, contact the Office of Housing and Residential Life at housing@umb.edu or 617-287-6011.
Do my professors know this is happening? I do not have all my belongings to prepare for class, etc. Who should I contact if I have questions or urgent needs?
Faculty have been made aware of the current situation. We encourage you to reach out to your faculty to discuss your situation directly. We ask both faculty and students to provide one another with reasonable flexibility over the coming days. If you have very specific concerns related to student wellbeing or support, please contact the Dean of Students Office at dean.students@umb.edu or 617.287.5800.
What if I need care from University Health Services?
Temporarily displaced students continue to have full access to University Health Services. To schedule a medical appointment, request a tele-medicine visit, or speak with a nurse 24/7, call 617-287-5660. To schedule a counseling appointment, call 617-287-5690. For immediate 24/7 mental health crisis support, call 855-634-4135.
Where on campus can I go on campus to speak to someone in Residential Life?
The Office of Housing and Residential Life at UMass Boston is located on the first floor of the East Residence Hall building.
Contact Us
Temporary Housing
housing@umb.edu
Immediate Needs
dean.students@umb.edu
Medical & Prescriptions
617-287-5660